Re: "Cabin Crews"
James Gosnell (gosnell_at_zeus.bwh.harvard.edu)
Wed, 10 Dec 1997 08:40:14
Greg, to my knowledge it really aint so!. I was just trying to make a
point!At 05:47 PM 12/9/97 EST, you wrote:
>
> An interesting debate has developed concerning CRM for "Cabin Crew".
>Pardon my intrusion, but I'd like to inject some points-of-order.
>
>1. Late in 1986 the CRM industry recognized the need for a broadened approach
>to facilitate CRM effectiveness. This led the commercial industry to include
>flight attendants, maintenance, dispatchers, etc. in CRM training efforts.
The
>FAA recognized the impact ATC played in mishaps, and CRM-type efforts spawned
>there as well. The military was only a couple of years behind in
>acknowledging this "systems" approach to efficient operation of aircraft.
>This "Third Generation" technology birthed the Air Force's CRM regulation.
>
>2. That regulation is currently receiving an update, and will define "crew"
>as: "any collection of Air Force personnel who routinely work together to
>accomplish an Air Force mission."
>
>3. Meaning? Its TEAMWORK that gets the mission done. UPS management
shouldn't
>let the pilots fly the plane if there is no cargo (revenue source) loaded
into
>the aircraft. Delta won't sell many tickets if the cabin crew spills hot
>coffee on all of the passengers. And the cabin crew will spill that
coffee if
>the flight crew isn't paying attention to roll rates, turbulence, throttle
>manipulation, and pitch changes.
>
>4. As for Aero-meds in the Air Force, they have a similar role as Cabin
>Attendants in passenger operations: they are the custodians of the customer.
>As such, they are the liaison between the customer's needs, and those
>operating the aircraft controls. Within each of these teams is a set of
>regulations, skills, challenges, and risk and each of the teams depend upon
>safe and efficient performance of the other. If it were not for the customer,
>there would be no purpose for either the "flight" crew, nor the "cabin" crew.
>
>5. The performance of their duties can be identified within the "CRM Skills
>List" that Vince Mancuso recently posted. This is a pretty good list. My
only
>objection to it at this point is the lack of direct reference to regulations,
>but on that I'll write later. I strongly encourage ALL Air Force subscribers
>to this forum to seriously study the list Vince posted. (foot-stomper!) The
>list is adaptable to many technical skills within the Air Force: cockpit
crew,
>maintenance crew, tower crew, and yes, the medical crew.
>
>6. "Cabin Crew", "Flight Crew", "Medical Crew"; perhaps the "crew" is the
>common link, and the "skill" is discriminator. This debate should center on
>improving the overlap of those skills, not dividing them.
>
>PS: I surely hope and pray that James Gosnell is "mistaken" at his inference
>that a C-130 was operated without a Flight Engineer, especially during an
>Aero-Medical mission. Tell me it ain't so!
>
>Greg Deen
>HTI
>
>