Re: CPIs for Cabin Crew

Neil Krey (neilkrey_at_hotmail.com)
Tue, 09 Dec 1997 13:56:48 PST

Welcome to our group, Linda! Thanks for sharing what you are doing in
your mission crew CRM. It sounds like a very big challenge to change
behavior in only three and a half hours. without giving away the store,
could you share what techniques you are using in your program? We'll
look forward to hearing how the course is received after the first of
the year.

Best regards,
Neil Krey
neilkrey_at_mail.airmail.net
http://users.why.net/neilkrey/

>From: "Linda Wightman" <wightmanl_at_okcityok.meitech.com>
>To: <crm-devel_at_db.erau.edu>
>Subject: Re: CPIs for Cabin Crew
>Date: Tue, 9 Dec 1997 13:12:13 -0600
>Reply-To: crm-devel_at_db.erau.edu
>
>
>James and other CRMers,
>
>I am a former AWACS crew member; a Senior Director, and hold a BS
degree in
>Behavioral Science (focused on Human Factors) from USAFA. I am now
working
>for Mei Technology Corporation. We were contracted to develop and
conduct
>CRM training for USAF ACC aircrew members. ACC's flightdeck aircrew
>(fighter pilots included) have been receiving mission specific CRM
>training conducted by our instructors, who are former pilots from that
>particular platform, for two years now. We have also been conducting
>flightdeck CRM training for USAFE for the past year.
>
> Since late April, I have been developing the courseware for ACC
mission
>crews to include AWACS, ABCCC, Compass Call, Joint STARS, NAOC(formerly
>NEACP) and all the RC-135 missions. All of the mission crews from
these
>greatly varied missions will be receiving the same 3.5 hr. long course
that
>involves a mixture of CBT based scenarios and case studies, lecture,
and
>facilitated discussion. ACC required that this training be based on
Air
>Force Instruction 36-2243 and be mission oriented. The goal of ACC's
CRM
>training is for crewmembers to become proficient in CRM skills so that
when
>applied to the mission environment, their job is accomplished in the
most
>effective, efficient and safe manner. This mission crew CRM training
will
>begin in late January and will be instructed by former mission
crewmembers.
> From what I can tell, this is the first time CRM training has been
>specifically developed for Mission Crews - hopefully, our approach will
>prove effective. If you want to learn more about our approach to this
>unique training or are interested in sitting in one of our classes, you
can
>contact me in our offices at Oklahoma City at (405) 616-0077 or email
me.
>
>Linda Wightman
>Mei Technology Corp.
>CRM Instructor

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