Re: Developing for Cultural Differences
Cezar A.S.P. Prates (cprates_at_ibm.net)
Fri, 05 Dec 1997 10:28:21 -0200
Jose Castellanos wrote:
>
> These is my point of view with respect to the questions:
>
> >1. Since we all begin at the same philosophical starting point, is there
> >some identifiable divergence point in the development process where CRM
> >programs are developed differently to accommodate cultural requirements?
> >If so, does this culturally specific divergence happen at the philosophical
> >level or at the operational methods level?
>
> It happen at the operational methods level because it is related to how
> crews learn and understand, related to their cultural environment.
> >
> >2. Are there differences in the basic CRM skill requirements between
> >cultures?
> >
> I dont think that there are different basic skill requirement. The different
> thing is how do you learn those basic skills and how the skills are
> pertinent to the operation.
> >
> >3. Are there differences in the operational methods used to teach and
> >implement the a consistent set of CRM skills regardless of culture?
>
> In Latin America we have use many methods from European and American
> Airlines like Swissair and United. We can not copy their method because
> culturally we are different and that difference affects the method of
> learning. We are know working on how to implement CRM based on our culture
> and customes.
> >
> >
> >
> >Best Regards,
> >
> Capt. Jose Castellanos
> Lan Chile
™la y muy buenos dias Jose C.!
I will be starting the same process in January. I think it would be very
profitable if we share any information about it.
Gracias
Capt. Cezar Prates