Re: ATC CRM
Cezar A.S.P. Prates (cprates_at_ibm.net)
Fri, 05 Dec 1997 10:28:42 -0200
Ann wrote:
>
> In response to your request- I have just completed the writing and
> production of a Team Resource Management TRM programme for Eurocontrol
> for all the ECAC states. It was 2 years (approx) in the planning and 9
> months in the development and writing. It has now been delivered and the
> training of the facilitators and the customisation for the individual
> member states has just begun. What other information do you require.
> Cheers
> Anne Isaac
Hi,Ann
I am in the point you were 2 years and 9 monthes ago. We will begin to
develop a CRM for Cabin Crew as a first objective.Our first step is to
identify the culture of the group to develop a specific culture based
program.
I would appreciate very much if you share your experience with us.
Thank you!