We have had a lot of interesting discussion here on the list relating to
cabin crew issues. This is a new area for me personally, so I have
really been interested in what has been said. A few observations from
my flight crew experience --
Performance Indicators (or Markers if you prefer) have been effective
when used with flight crews. As Chris says, they are used primarily to
*evaluate* performance during LOFT, LOE, and Line Observations and
Checks. My question is -- if you don't use them for evaluation, where
would they be applied with cabin crew members?
The indicators' are also valuable in defining training objectives. The
goal, again, is evaluation. This time, however, we are evaluating the
effectiveness of the training as much as we are of the crew member. If
the crews do not measure up, changes often need to be made to the
training program. Sub-standard performance is seldom just the crew's
fault.
As to what they are called, a different name can sometimes solve the
problem. The real issue, however is how the indicators are used. If
your development team is against evaluation as a way to verify the
effectiveness of the training and proficiency of the crew members, no
label you create will solve *that* problem.
Best regards,
Neil Krey
neilkrey_at_mail.airmail.net
http://users.why.net/neilkrey/
>CRMers,
>
>Has or is, anyone using the Crew Performance Indicators developed by
Bob H
>at NASA/UT, in their Initial Training course for CABIN CREW.
>
>I would imagine they would be be reworded of course to reflect the
changed
>roles, and also much deleted as alot would not apply.
>
>Are they being called Crew Performance Indicators, if they are being
used. I
>have introduced the idea with our Cabin Crew Design Team and recieved
>resistance over both the concept and the words. The resistance over the
>words stems from the fact they appear challenging or are associated
with
>evaluation of performance.
>
>Has anyone repackaged them and called them something else, if so what?
>
>"Cabin CRM Cues"
>"CRM Guidelines"
>????
>
>Cheers,
>
>Chris Kriechbaum
>CRM Coordinator
>Air New Zealand
>
>
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