I am not familiar with a cabin crew CPI list. There is tremendous value,
however, in deriving a tailored list with the people who will be using it.
In fact, if they are part of the process of developing such a list, you
will experience far less resistance when you begin to use it as the basis
of a skill-based CRM training (and maybe evaluation) program. The process
of deriving this list also gets people out of the "classroom
knowledge-based" approach and gets them thinking in terms of skills and
skill-based programs.
I have experienced the greatest success by using existing skill lists as
the starting point for discussion with a focus group of experts. The UT
list is just one of many that are out there. The items that are not
appropriate will generate discussion from which an appropriate list will
emerge. These groups work best if "one of their own people" leads the
discussion. You can guide and facilitate this process but it works best
when a respected peer leads this effort.
A lot of people thought that it would be near impossible to derive a list
for fighter pilots that would be acceptable to them. About a month ago,
Spence Byrum and I worked with a group of Air Force standardization pilots
(usually near the top of the fighter pilot pyramid) who derived a list of
CRM skills that they agreed to use as the basis for their skill-based CRM
training and evaluation program. It wouldn't have worked if they did not
develop the list themselves.
A lot of people have been conditioned to think that these skill lists need
to come from the research community. When we look at the content of these
skill lists it is not rocket science. Airline training managers along with
a focus group of their own people are entirely capable of creating a list
of communication expectations, coordination expectations, workload
management expectations, etc.
I hope this helps,
Vince Mancuso