>----------
>From: neilkrey_at_why.net[SMTP:neilkrey_at_why.net]
>Sent: Tuesday, December 31, 1996 9:15 AM
>To: crm-devel_at_db.erau.edu
>Cc: CRM Developers Group; Fred Kirijan
>Subject: Re: Underpinnings of CRM Metrics
>
>At 7:40 PM -0500 12/28/96, V. Mancuso wrote:
>...
>>I agree that it is time to translate some of the insights shared on this
>>listserv and the work that has already been done in the industry into a
>>product
>>development tiger team. Over the past couple weeks I have been coordinating
>>with Delta Training managers to identify a way that we could release our CRM
>>task list so that an Industry Developer's Group Tiger Team could refine it
>>then
>>make it available as an industry resource. I still have not locked up
>>all the
>>final Delta approvals but I think it is probable instead of just possible.
>
>...
>
>>I think that it will be important for the Tiger Team to focus on the
>>development
>>of two distinctly different task lists. One that is non-phase of flight
>>specific (management skill expectations / standard management procedures)
>>and
>>another that is phase of flight specific. Proceduralized CRM would be
>>reflected
>>in the phase of flight specific task list. Global CRM skills that could be
>>applied to all phases would be reflected in the non-phase of flight specific
>>task list. There are clearly CRM skills that are not phase of flight
>>specific
>>and cannot be attached to a specific checklist event. For example, we
>>want our
>>aircrews to speak up when they see something going wrong but we will not
>>ever
>>have a checklist procedure for "speaking up". We teach them specific
>>responses
>>to getting task saturated but we will never have a checklist procedure for
>>getting task saturated.
>
>Hi Vince and CRMers -
>
>Hope everyone had a great holiday! While you didn't specificly say so,
>Vince, I am assuming that the task list is intended to provide the basis
>for a measurement system (gotta know what you are measuring...) As we have
>discussed various wish list items over the last two months, nothing has
>generated as much interest as metrics. Comments from the rest of the group
>as to whether this is the direction we should proceed...
>
>Best regards,
>Neil Krey
>neilkrey_at_why.net
>http://users.why.net/neilkrey/
>
>
>