Re: December Topic

CRMDEEN_at_aol.com
Tue, 3 Dec 1996 14:41:51 -0500

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CRM is a very challenging topic to teach. I'd suggest the topic of the month
to be instructor/facilitator training and recurrent training for them.
Training techniques to keep the classroom atmosphere fresh and lively, and
techniques to keep facilitators from falling into lecture modes that are
archaic.
Greg Deen

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