"Together Each Achieves More",
and isn't that really the essence of what the C(T)RM effort attempts to
achieve?
Regards to all, Phil R
===================================================================
-----Original Message-----
From: Elliott, Kim <Kim_Elliott_at_sterling.com>
To: 'crm-devel_at_db.erau.edu' <crm-devel_at_db.erau.edu>
Date: Wednesday, August 19, 1998 8:21 PM
Subject: RE: About role playing in CRM training
>
>Hi All,
>
>I have not been much of a participant in any of the discussion topics.
>However, I am very much an advocate of Crew Resources Management. CRM is
>a very vital part of "flying an airplane".
>As a "Senior" flight attendant, I once was put into an emergency
>situation, where the main landing gear did not give two green lights, in
>the cockpit. Just as most flight attendants have no idea what goes on
>in the cockpit under such circumstances, the pilots have no idea what
>goes on in the cabin during such times.
>The outcome of this situation could have been catastrophic had this
>particular captain been relating this vital information to a flight
>attendant with a subservient personality.
>I have occupied the position of team leader on a number of different
>aircraft certifications. My experience has taught me that "role
>playing" is a proven success. The "captains of all captains"
>seen to loose some of their attitudes and realize that it takes more
>than one person to fly an injured aircraft, work the radios, read the
>checklist, brief the passengers on emergency procedures, and evacuate
>the aircraft. It's a TEAM effort, not a one man show, regardless of the
>amount of experience that any one crew member has.
>
>Regards,
>Kim Elliott
>
>
>-----Original Message-----
>From: Jean LaRoche [mailto:info_at_aero.ca]
>Sent: Tuesday, August 11, 1998 7:28 PM
>To: CRM-Devel
>Subject: About role playing in CRM training
>
>
>
>
>Dear Pam,
>
>I hate to be discordant but then, that's the whole point of having a
>public forum about something.
>
>We don't share your -and others- enthusiasm about role playing simply
>because we feel it doesn't simulate the operational stress even the
>easiest flight imposes on crews. Pilots are not actors and we found role
>
>playing in front of peers to be far less valuable than building
>operational stress in a controlled, culture-free environment. Over the
>years, we ended up with a different method for evaluating routine, non
>catastrophic interactions of flight crews but under a great deal of the
>same kind of stress they deal with in the real world.
>
>The CRM facilitators using our concept can still run it before an
>audience, it doesn't matter. Role play can still be assigned to
>candidates but our aviation-free cockpit provides the vehicle for crews
>to develop realistic behavioral styles and skills while working out ways
>
>of maximizing their team results under high operational stress. As CRM
>facilitators gain confidence in the concept, they assign less and less
>roles and just let the true personalities surface, bringing up real
>issues.
>
>Training in this environment is far more stressful than traditional role
>
>play. The workload is repeatedly compared to flying an airline jet in
>bad
>weather. The cognitive and social demands are not unlike those in flying
>
>an airplane and it is not uncommon for two candidates to drop their mask
>
>and become "themselves" for better or worse! To earn a high overall team
>
>score, competitive, egotistic, authoritarian attitudes must give way to
>efficient CRM. And, of course, when remedial training is called for, it
>can be conducted with no audience.
>
>Our intentional culture-free design offers a non-threatening environment
>
>to crews when facing remedial team-behavioral training since "cockpit"
>language is avoided by facilitators. We found the transfer of learning
>to
>be very direct "training --> cockpit" and crews far more receptive to
>facilitators' input than in traditional LOFT's. As mentioned in a
>previous message, the facilitators can match flight crews with
>non-flying
>colleagues such as air traffic controllers, airline dispatchers or
>flight
>attendants, making each session a multidisciplinary
>communication-oriented training.
>
>
>
>Jean LaRoche
>Aero Innovation
>Montreal
>
>>Jens:
>>
>>I like your role-play scenario for the F/As and pilots very much.
>Having
>>separate groups work individually by reading through a written scenario
>or by
>>just watching a video is not enough (too passive). Having them enact a
>>realistic event helps everyone to understand where everyone else is
>coming
>>from. As a fellow psychologist, I think role-playing is an
>under-utilized
>>tool. Even though many people hate doing it, and feel self-conscious
>about
>>it, it never ceases to surprise me how much valid, useful material
>comes out
>>of it.
>>
>>Pam Munro
>>Rivier College
>>Nashua, NH
>
>
>