I would like to second Ashleigh's complement to all in the professional
handling of the recent disagreement on the list. Well done!
While I haven't wanted to bog everyone down in the philosophy that goes with
it, the CRM-DEVEL mailing list has evolved into a full fledged online
community. As such, we have most of the features of a real life community -
including occasional disagreements and the expression of the full range of
human emotions.
As the host and administrator of this list, I have always been extremely
proud of the conduct here. Since we are obviously maturing as a community,
I thought this would be a good opportunity to review our community norms for
our interactions.
First, we are a professional community. As such, we always conduct
ourselves as we would in our place of work or when attending a professional
conference. While short social exchanges are sometimes appropriate, we
normally focus on the subject at hand - CRM and Human Factors.
Second, it is natural and desireable that we have disagreements at a
professional level. From these come new ideas and the opportunity to learn
from one another. Like in any good CRM class, we always focus on "what's
right" and not "who's right". If, on the other hand, there is a personal
disagreement, we will conduct it directly with the other person via email,
not with the entire group.
Finally, Vince Mancuso and I reserve the right to unsubscribe anyone whose
behavior does not meet a high professional standard. In general, we will
discuss any problems with the parties involved and suggest appropriate ways
to restore a professional environment. If this fails to resolve the problem
after a reasonable effort, or if an individual requires recurring
interventions, the disruptive individual(s) will be removed from the list.
I usually consider three separate occurances of unprofesional behavior to be
sufficient for removal from the list, but reserve the right to consider each
case on its own merits, making adjustments as I deem appropriate.
Again, I am very proud of how our growing group has conducted itself. I
just wanted to make clear what our community norms were in these matters.
Best,
Neil
neilkrey_at_mail.airmail.net <mailto:neilkrey_at_mail.airmail.net>
http://web2.airmail.net/neilkrey/
Ê
-----Original Message-----
From: owner-crm-devel_at_db.erau.edu [mailto:owner-crm-devel_at_db.erau.edu]On
Behalf Of Ashleigh Merritt
Sent: Monday, August 17, 1998 7:08 PM
To: crm-devel_at_db.erau.edu
Subject: Re: Culture
Hello everyone
I have just read the 100 messages that accumulated in the last 10 days
while I was away, and was pleased as always to see discussions around
culture. (And if I read all the emails correctly, including some gaffs and
very polite saves, it seems we as a group have also learned how to disagree
agreeably, and with respect. It is a pleasure to be part of this group.)
For the group's interest, there was an ICAO conference on Cross-Cultural
issues in Aviation Safety in Bangkok last week, and it was very interesting
to be there, as a participant and an observer. Organisational culture
played a prominent part, as did the pilot professional culture. To be
expected, some participants were more able to discuss weaknesses in their
present system than others (but, ah, the power of indirect communication).
I believe another event is planned for next year in Chile.
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DEDALE
fax: +33 1 48 62 62 05
4 Place de Londres, BP 10767, 95727 Roissy CDG Cedex, FRANCE
Ashleigh Merritt email: amerritt_at_worldnet.fr ph: +33 1 48 64 55 47
Christine Fassert email: cfassert_at_worldnet.fr ph: +33 1 48 64 57 50
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