Re: Success stories
Pepehahns_at_aol.com
Wed, 12 Aug 1998 09:41:17 EDT
Mr Sakuma,
I must now disagree and point out that a key concept in many decision making
models is the idea of time available to make said decision. you wrote:"I do
not necessarily think such a compelling behaviour is accepted in the current
CRM training". by the decision making models that are advocated by CRM such
"compelling actions" are often encouraged even required if the time available
dictates such an action. (as an example, consider a flock of birds on short
final... I don't have time to get opinions, sort through data and make sure
all are in accord.... I invest instead in a compelling action... i.e. I turn
the airplane or go around)
Far more interesting to me however are your statements that CRM is
primarily about conflict resolution. As I understand the precepts of CRM it
is about error reduction and maximizing effectiveness. All too often this is
confused with "conflict resolution" or getting along.... this inevitably leads
to visions of hippies at a "love-in" singing kumbaya (sp??)
Reading through the full transcript of UA232, you will find moments of
conflict that are rapidly resolved, you may also find moments of conflict that
are not resolved!! the bottom line is that the actions taken and the decisions
that were made were made to maximize effectiveness, not reduce conflict.