[Fwd: Joint CRM training for Pilots and Flight Attendants]

lauren (lauren_at_netvigator.com)
Wed, 12 Aug 1998 19:04:09 +0800


This is a multi-part message in MIME format.
--------------B0F771EF999F74D4B7673482
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit

I would like to take a look at the role-playing scenario referred to in
this message. Can anyone help me out?

I am new to this email forum. I am a B747-400 pilot and also a CRM
facilitator at Cathay Pacific in Hong Kong. Any resources you may have
to share would be gratefully received.

Will post more info later.

Craig

--------------B0F771EF999F74D4B7673482
Content-Type: message/rfc822
Content-Transfer-Encoding: 7bit
Content-Disposition: inline

Received: from mail.netvigator.com (imsp105a [192.168.1.108]) by ims04.netvigator.com (8.8.5/8.7.3) with ESMTP id HAA11969 for <lauren_at_netvigator.com>; Wed, 12 Aug 1998 07:18:35 +0800 (HKT)
Received: from smtp.db.erau.edu ([155.31.251.40]) by mail.netvigator.com
(InterMail v03.02.05 118 121 101) with ESMTP
id <19980811231834.LAA10093_at_smtp.db.erau.edu>;
Wed, 12 Aug 1998 07:18:34 +0800
Received: (from majordom_at_localhost)
by smtp.db.erau.edu (8.8.5/8.8.5) id SAA28961
for crm-devel-outgoing; Tue, 11 Aug 1998 18:49:58 -0400
X-Authentication-Warning: smtp.db.erau.edu: majordom set sender to owner-crm-devel_at_db.erau.edu using -f
Received: from imo18.mx.aol.com (imo18.mx.aol.com [198.81.17.8])
by smtp.db.erau.edu (8.8.5/8.8.5) with ESMTP id SAA28958
for <crm-devel_at_db.erau.edu>; Tue, 11 Aug 1998 18:49:57 -0400
From: Riddely_at_aol.com
Received: from Riddely_at_aol.com
by imo18.mx.aol.com (IMOv14_b1.1) id HHFEa29489
for <crm-devel_at_db.erau.edu>; Tue, 11 Aug 1998 18:49:34 -0400 (EDT)
Message-ID: <a9f11776.35d0ca7f_at_aol.com>
Date: Tue, 11 Aug 1998 18:49:34 EDT
To: crm-devel_at_db.erau.edu
Mime-Version: 1.0
Subject: Re: Joint CRM training for Pilots and Flight Attendants
Content-type: text/plain; charset=US-ASCII
Content-transfer-encoding: 7bit
X-Mailer: AOL 3.0 16-bit for Windows sub 58
Sender: owner-crm-devel_at_db.erau.edu
Precedence: bulk
Reply-To: crm-devel_at_db.erau.edu
X-Organization: Embry-Riddle Aeronautical University
X-List: CRM Development List
X-Listserver: Majordomo 1.94.3

Jens:

I like your role-play scenario for the F/As and pilots very much. Having
separate groups work individually by reading through a written scenario or by
just watching a video is not enough (too passive). Having them enact a
realistic event helps everyone to understand where everyone else is coming
from. As a fellow psychologist, I think role-playing is an under-utilized
tool. Even though many people hate doing it, and feel self-conscious about
it, it never ceases to surprise me how much valid, useful material comes out
of it.

Pam Munro
Rivier College
Nashua, NH

--------------B0F771EF999F74D4B7673482--