<<Message text written by INTERNET:crm-devel_at_db.erau.edu
>I remember flying on some SouthWest Airline flights in which the Flight
>Attendants were quite humorous. They usually inject some funny line into
>their emergency procedures drill to see if anyone is listening, such as
"if
>we are about to crash, the flight attendants will collect all of the
jewelry
>for safe keeping, in our pockets." On particular flight the male flight
>attendant was singing the briefing, and then he and the female sang a duet
>about the greatness of SWA. It was real cute, and the passengers not only
>listened, they clapped along. The reason I remember it so well is that
the
>noise distracted me from reading an accident report.
>Greg Deen
>Raytheon
Our research has shown that people actually listen to the Flight Attendant
announcements more closely when they are done with a little creativity.
Generally, we leave the slap-stick comedy to the Flight Attendants and
maintain an air of friendly professionalism in the pointy end of the
aircraft.
Steve Swauger
Southwest Airlines