disciplining rogues
Gerry Joering (Gerry_Joering_at_CompuServe.COM)
Thu, 21 Aug 1997 16:36:29 -0400
Yes you can show people the door. If you don't want to spend a lot of time
in litigation you will need to document the problem which means something
bad has already happened. CRM place in this rogue business is to alter the
acceptance level of the peer group. To that end a list of rogue
characteristics or profile can be incorporated in classes. Rogues are
quite clever at picking their audiences for the extreme behavior and
changing their stripes when being checked. Peer pressure does have a role,
but it has to be backed by an organization willing to impose discipline.
Gerry