What To Read ??

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Looking for your recommendations. One of our CRM team members, Captain Rob
Vatcher, asked a question about CRM reading material. If you could read
one book on CRM (and only one book) what book would that be ??

Thanks

Tim

Captain Timothy W. Manuge
Air Nova Inc
t7000_at_istar.ca

• Previous message: M. Ephimia Morphew: "In search of Chaz Haroll"