This week's revision to the CRM Developers web site is an outstanding contribution by our own Dave Wilson. Dave has worked hard to consolidate and add comments to the discussions the group had on CRM Metrics earlier this year. An outstanding bit of work! Thanks Dave!
You can find the web site at:
http://www.caar.db.erau.edu/crm/
Look in the What's New section for a link to the new material.
Best regards,
Neil Krey
neilkrey_at_why.net
http://users.why.net/neilkrey/