______________________________ Reply Separator _________________________________
Subject: Re: Protocols for Line Audits
Author: <crm-devel_at_db.erau.edu > at SMTPgate
Date: 4/26/98 4:11 PM
In a message dated 98-04-08 09:21:28 EDT, you write:
<< AQP CRM skills
list. >>
I am interested in where I can get a copy of this AQP CRM skills
list. I am looking for additional tools to guide the development of our CRM
program and this might be a good benchmark for our own CRM objectives.
Jeff CROW
NATO AWACS