Just wondering is this form of self-regulating (sorry, can't think of a better
decsription) crm programs work. I can appreciate the face validity, but i'm
also interested in the science behind it.
Marc Dubrule
Univeristy of Alberta
V. Mancuso wrote:
> BM Marin writes:
> >Im looking for information on CRM for the small corporate flight
> department.<
>
> Mr. Marin,
> If I told you that you could put 95% of your CRM program in place today at
> "0" cost to your flight department you would probably think it was not
> possible. Would you believe me if I told you that your tax dollars have
> already built a CRM program that you can use it for free because it is
> public domain?
>
> The Air Force Reserve Command has recognized that there is beauty in CRM
> simplicity. They are building a simple structure that will work for any
> flying unit (commercial or military / small or large). They learned from
> experience that if it is not simple, the unit level aviators will not use
> it. The pilots already have enough demands on their time and attention.
> The approach The U.S. Air Force Reserves is moving toward is a skill-based
> program using a common list of CRM skills. Each month a different subset
> of these skills will be made part of the mission briefing and debriefing.
> This gets CRM out of the auditorium and into the briefing room and the
> flight deck (Skill-based).
>
> If you want to build your Corporate Flight Department's CRM program for
> nearly "0" cost here is how you do it:
>
> 1. Print out the list of CRM skills that I have attached to this message (
> Adjust the list to fit the unique requirements of your operation)
> 2. Develop an annual plan for including small subsets of these skills in
> your briefings and debriefings
> 3. Give the list to your flight crew members
> 4. Give the skill list to you simulator training company and ask them to
> assess and debrief your CRM performance when you go back for annual
> recurrent training.
> 5. Track your CRM related activities with a simple spreadsheet
> 6. Read the aviation literature that you normally read. When you find a
> CRM lesson learned that applies to your operation, incorporate this lesson
> in one of your CRM skill briefs and debriefs.
>
> No Magic / No Smoke / No Mirrors / No Complexity / Almost No Cost /
>
> The challenge you face will be a common challenge for many small flight
> departments as the FAA requirement for 121/135 CRM becomes effective. For
> sure, there will be the usual line-up of $39.95 "how-to" books and medicine
> men banging at the doors of small corporate aviation departments ready to
> sell their CRM elixer's. Somehow we have all been conditioned to think
> that CRM programs must be big and expensive. The simplest, cheapest and
> most effective solution is to identify a set of skills then incorporate
> these skills as objectives in your daily briefings/debriefings. The U.S.
> Air Force Reserves recognized that there is beauty in simplicity. This
> model for skill-based CRM is free for the taking.
>
> I hope this helps,
>
> Vince Mancuso, Ph.D.
> Air Force Reserve Pilot / Airline Pilot
> CRM Developer
>
> ******************************************************************
>
> CRM SKILLS LIST
>
> Mission Planning
> 1. Clearly defined the mission overview
> 2 Provided specific information on what needed to be done.
> 3. Clearly defined mission goals
> 4. Solicited feedback to check understanding of mission requirements
> 5. Thoroughly critiqued plans to identify potential problems areas
> 6. Checked understanding of possible contingencies
>
> Situational Awareness
> 7. Recognized need for action
> 8. Aware of performance of self and other flight members
> 9. Aware of on-going mission status
> 10. Recognized, verbalized and acted on unexpected events
>
> Crew Coordination/Flight Integrity
> 11. Provided direction/information when needed
> 12. Adapted to meet new situational demands
> 13. Focused attention on the task
> 14. Knew assigned tasks of other crewmembers
> 15. Asked for inputs
> 16. Made positive statements to motivate flight members
>
> Communication
> 18. Used precise, standard terminology
> 19. Acknowledged all communications
> 20. Asked for/provided clarification when necessary
> 21. Stated opinions/ideas
> 22. Asked question when uncertain
> 23. Advocated specific courses of action
> 24. Did not let rank differences affect mission safety
>
> Risk Management/Decision Making
> 17. Identified contingencies and alternatives
> 18. Gathered and cross checked all available data before deciding
> 19. Investigated doubts and concerns of other flight members
> 20. Clearly stated decisions and got acknowledgment
> 21. Provided rationale for decisions
>
> Task Management
> 21. Correctly prioritized multiple tasks
> 22. Used available resources to manage workload
> 23. Asked for assistance when overloaded
> 24. Clearly stated problems and proposed solutions
> 25. Accepted better ideas when offered
> 26. Used facts to come up with solution
>
> Debriefing
> 25. Provided positive and negative feedback
> 26. Provided specific, objective, non-threatening feedback
> 27. Provided feedback on team and individual performance
> 28. Provided specific ways to correct errors
> 29. Asked for reactions/inputs from others
> 30. Recapped key points/compared mission results with objectives