What Vince said...
I would also suggest a single set of books to support your efforts, BM.
They are published by Transport Canada and IMHO are the best single
resource for *presenting* CRM training available (there are tons of
books I like on the science *behind* CRM). You can find ordering
information at:
http://www.tc.gc.ca/aviation/general/human/brochure/english.htm
As an old corporate pilot myself, I would also recommend you consider
attending either FlightSafety or SimuFlite's CRM workshop. Both are
aimed at the needs of the corporate flight crew. For best results do
this together as a flight department. Then followup with Vince's
recommendations to continually reinforce the material.
Best regards,
Neil Krey
neilkrey_at_mail.airmail.net/neilkrey/
http://web2.airmail.net/neilkrey/
----Original Message Follows----
Date: Thu, 23 Apr 1998 09:25:11 -0400
From: "V. Mancuso" <vince_mancuso_at_CompuServe.COM>
Subject: CRM for small flight departments
To: "INTERNET:crm-devel_at_db.erau.edu" <crm-devel_at_db.erau.edu>
Reply-To: crm-devel_at_db.erau.edu
BM Marin writes:
>Im looking for information on CRM for the small corporate flight
department.<
Mr. Marin,
If I told you that you could put 95% of your CRM program in place today
at
"0" cost to your flight department you would probably think it was not
possible. Would you believe me if I told you that your tax dollars have
already built a CRM program that you can use it for free because it is
public domain?
The Air Force Reserve Command has recognized that there is beauty in CRM
simplicity. They are building a simple structure that will work for any
flying unit (commercial or military / small or large). They learned
from
experience that if it is not simple, the unit level aviators will not
use
it. The pilots already have enough demands on their time and attention.
The approach The U.S. Air Force Reserves is moving toward is a
skill-based
program using a common list of CRM skills. Each month a different
subset
of these skills will be made part of the mission briefing and
debriefing.
This gets CRM out of the auditorium and into the briefing room and the
flight deck (Skill-based).
If you want to build your Corporate Flight Department's CRM program for
nearly "0" cost here is how you do it:
1. Print out the list of CRM skills that I have attached to this
message (
Adjust the list to fit the unique requirements of your operation)
2. Develop an annual plan for including small subsets of these skills
in
your briefings and debriefings
3. Give the list to your flight crew members
4. Give the skill list to you simulator training company and ask them
to
assess and debrief your CRM performance when you go back for annual
recurrent training.
5. Track your CRM related activities with a simple spreadsheet
6. Read the aviation literature that you normally read. When you find
a
CRM lesson learned that applies to your operation, incorporate this
lesson
in one of your CRM skill briefs and debriefs.
No Magic / No Smoke / No Mirrors / No Complexity / Almost No Cost /
The challenge you face will be a common challenge for many small flight
departments as the FAA requirement for 121/135 CRM becomes effective.
For
sure, there will be the usual line-up of $39.95 "how-to" books and
medicine
men banging at the doors of small corporate aviation departments ready
to
sell their CRM elixer's. Somehow we have all been conditioned to think
that CRM programs must be big and expensive. The simplest, cheapest and
most effective solution is to identify a set of skills then incorporate
these skills as objectives in your daily briefings/debriefings. The
U.S.
Air Force Reserves recognized that there is beauty in simplicity. This
model for skill-based CRM is free for the taking.
I hope this helps,
Vince Mancuso, Ph.D.
Air Force Reserve Pilot / Airline Pilot
CRM Developer
******************************************************************
CRM SKILLS LIST
Mission Planning
1. Clearly defined the mission overview
2 Provided specific information on what needed to be done.
3. Clearly defined mission goals
4. Solicited feedback to check understanding of mission requirements
5. Thoroughly critiqued plans to identify potential problems areas
6. Checked understanding of possible contingencies
Situational Awareness
7. Recognized need for action
8. Aware of performance of self and other flight members
9. Aware of on-going mission status
10. Recognized, verbalized and acted on unexpected events
Crew Coordination/Flight Integrity
11. Provided direction/information when needed
12. Adapted to meet new situational demands
13. Focused attention on the task
14. Knew assigned tasks of other crewmembers
15. Asked for inputs
16. Made positive statements to motivate flight members
Communication
18. Used precise, standard terminology
19. Acknowledged all communications
20. Asked for/provided clarification when necessary
21. Stated opinions/ideas
22. Asked question when uncertain
23. Advocated specific courses of action
24. Did not let rank differences affect mission safety
Risk Management/Decision Making
17. Identified contingencies and alternatives
18. Gathered and cross checked all available data before deciding
19. Investigated doubts and concerns of other flight members
20. Clearly stated decisions and got acknowledgment
21. Provided rationale for decisions
Task Management
21. Correctly prioritized multiple tasks
22. Used available resources to manage workload
23. Asked for assistance when overloaded
24. Clearly stated problems and proposed solutions
25. Accepted better ideas when offered
26. Used facts to come up with solution
Debriefing
25. Provided positive and negative feedback
26. Provided specific, objective, non-threatening feedback
27. Provided feedback on team and individual performance
28. Provided specific ways to correct errors
29. Asked for reactions/inputs from others
30. Recapped key points/compared mission results with objectives
______________________________________________________
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