CASE STUDY
CRMDEEN (CRMDEEN_at_aol.com)
Wed, 22 Apr 1998 23:01:08 EDT
Howdee Gang,
As the discussions of "error management" wind down, which I thought were
excellent reading, incidentally, I thought I'd reveal the answer to my
challenge of last week.
A few pitched in their votes, and all were correct. The event was the
Titantic. The case study info I used was collected by Ssgt. Steve A. Curran,
a student of the CRM Facilitator Class I just conducted. He was reading two
books on the fateful voyage, and saw a very similar parallel in that event and
many of the aviation events we discuss in the class, especially in
organizational cultures that created the opportunity for error. The book
which helped him the most was "The Night Lives On" by Walter Lord. Steve,
incidentally, is not a pilot, nor a traditional "aviator". He is an Emergency
Medical Technition, serving the Air Force as a "med-tech" in an aero-medical
evacuation squadron.
I often wonder why the best students of CRM are not pilot-skilled. Any
ideas out there?
PS. We'll likely see Steve on the net soon, along with eight other new
"CRMer's". Say HI when they check in. Thanks.
Greg Deen
Raytheon