> -----Original Message-----
> From: CRMDEEN [SMTP:CRMDEEN_at_aol.com]
> Sent: Friday, April 17, 1998 11:49 AM
> To: crm-devel_at_db.erau.edu
> Subject: Magic Pills
>
>
> Interesting questions: here's a couple of observations.
> I teach annual CRM refresher, as well as other lesson. When the
> annual
> class is starting out, after we have had the polite introductions of
> names and
> talents, I ask the following question: "Have you done any CRM stuff
> lately?"
> The eyes glaze over, the heads tilt, and after a long period of
> silence,
> someone will answer "No, it's been a year since I was here for
> training." I
> quickly respond, "Yes, I understand that it's been a year since you
> came to
> annual training, but have you done any CRM stuff , LATELY?" They
> look at me
> in disbelief, and say, more firmly now, "No, it's been almost a year".
>
> What's missing from this picture?
>
> Greg Deen
> Raytheon