Here's some questions for you:
Is there a "magic pill" for CRM training?
Can an organizational CRM program be effective if the CRM training is
conducted independently from the systems, simulator, and operational training?
Is there any research or operational experience on this subject?
In other words, is there support, one way or the other, for a "magic pill"
approach to CRM training, that is, a once a year session of some sort, not
integrated with the rest of the training program?
Thanks in advance for your input.
Dave Wilson