As a member of one airlines' CRM Advisory Group, I am currently involved with
developing a different approach for our CRM training program. While we have
been teaching an Initial CRM course for 7 or 8 years now, we have always
presented the material in an academic format - discussing issues in
traditional "modules" such as communication, situational awareness, and
problem solving.
We will soon be implementing a new approach, wherein we present and discuss
the material in the same format that our crews experience them during a
conventional line operation: from pre-trip prep to ground ops to takeoff,
cruise, and arrival to debrief. Obviously, the order in which we deal with
different issues will change significantly, with most of the time being spent
in "danger zone" flight phases. In addition, the content will change somewhat
as we move to discuss procedures (both company and personal) which crewmembers
use in each particular phase to help avoid, recognize, and manage human error.
My questions for the group are:
1. Is anyone currently working with this type of approach in the classroom,
either as an attendee or facilitator?
2. If so, are there any issues that we should watch for during the course
development phase?
3. Does anybody see any possible hurdles/benefits to this format?
There may be many others already using this approach; we think it will provide
the line crewmember with a much more effective training program. We are
interested to see if someone out there may point out something on the horizon
which we have completely overlooked. Thanks in advance...Bowser.
Craig Bowers
757/767 CPT
UPS Airlines
bowserman_at_msn.com