Re: flightdeck/cabin crew communication

Gary Heartsill (gheart_at_flash.net)
Wed, 16 Apr 1997 06:41:43 -0700

Daniel J. Sylvestre wrote:
>
> At 04:31 PM 4/14/97 +0100, you wrote:
> >Hello CRMers,
> >
> >I am a pilot with 20 years military (C130 & HS125) and 10 years corporate
> >jet experience.
> >
> >I am currently teaching ATPL license theory subjects and presenting
> >initial CRM awareness courses to my own students and several small
> >airlines, and trying to develop a recurrent course. I also fly freelance
> >for several corporate operators, some with flight attendants and some
> >without.
> >
> >To try to keep the boredom at bay :=) I am researching flightdeck/cabin
> >crew interactions with a view to how CRM for cabin crew might help. I am
> >especially interested in intra-cultural and communication issues. I
> >am aware of some work in these areas but would be grateful for any
> >input/references/good or bad experiences that can help me to highlight
> >the areas of most concern. In particular, I have no personal experience of
> >sterile cockpits (either formal as in North America, or informal in
> accordance
> >with company SOPs) or flightdeck and/or cabin crew changeovers part way
> >through multi-sector flights.
> >
> >Any help would be greatly appreciated.
> >
> >Laurie Benn
> >Senior Lecturer
> >London Guildhall University
> >
> >
>
> Hello Laurie,
>
> I am developping training programs on the same subject in Canada and would
> recommend you two great papers by Rebecca Chute (NASA) :
>
> Chute, R. D. & Wiener, E. L. (in press). Cockpit/cabin communication: I. A
> tale of two cultures. International Journal of Aviation Psychology, 5(3),
> pp.257-276. Lawrence Erlbaum Associates, Inc.
>
> Chute, R. D. & Wiener, E. L. (in press). Cockpit/cabin communication: II.
> Shall we tell the pilots? International Journal of Aviation Psychology
>
> The are a good introduction the the problems of communication between the
> cabin and flight deck.
>
> You can find both these papers on the web at Rebecca's home page at
> http://olias.arc.nasa.gov/personnel/people/rebecca_chute.html
>
> Many Happy Landings
>
> Daniel J. Sylvestre
> Director Research & Development
> Directeur recherche et développement
> ARIANE INFORMATION
> 165 Jean,
> Saint-Luc (QC) J2W 2C8
> CANADA
> Tel: (514) 349-0082
> Fax: (514) 349-6653
> Email: sylvestred_at_ariane-info.com
> Visit our site at / visiter notre site à : http://www.ariane-info.comDavid,
Thx for URL on Finch. She flys a T-6 out of the local Denton
airport (then races it in Reno). Although I have not met her,
I've seen her taxi by a time or two while out in the Marchetti
(giving dual, of course).
My bride (Jeanne) got to see the comet from the air on her last
trip and we have seen it from in front of my hangar. Yes, it is
something else.
gheart