Re: flightdeck/cabin crew communication

Daniel J. Sylvestre (ariane_at_ariane-info.com)
Tue, 15 Apr 1997 08:20:53 -0400

At 04:31 PM 4/14/97 +0100, you wrote:
>Hello CRMers,
>
>I am a pilot with 20 years military (C130 & HS125) and 10 years corporate
>jet experience.
>
>I am currently teaching ATPL license theory subjects and presenting
>initial CRM awareness courses to my own students and several small
>airlines, and trying to develop a recurrent course. I also fly freelance
>for several corporate operators, some with flight attendants and some
>without.
>
>To try to keep the boredom at bay :=) I am researching flightdeck/cabin
>crew interactions with a view to how CRM for cabin crew might help. I am
>especially interested in intra-cultural and communication issues. I
>am aware of some work in these areas but would be grateful for any
>input/references/good or bad experiences that can help me to highlight
>the areas of most concern. In particular, I have no personal experience of
>sterile cockpits (either formal as in North America, or informal in
accordance
>with company SOPs) or flightdeck and/or cabin crew changeovers part way
>through multi-sector flights.
>
>Any help would be greatly appreciated.
>
>Laurie Benn
>Senior Lecturer
>London Guildhall University
>
>

Hello Laurie,

I am developping training programs on the same subject in Canada and would
recommend you two great papers by Rebecca Chute (NASA) :

Chute, R. D. & Wiener, E. L. (in press). Cockpit/cabin communication: I. A
tale of two cultures. International Journal of Aviation Psychology, 5(3),
pp.257-276. Lawrence Erlbaum Associates, Inc.

Chute, R. D. & Wiener, E. L. (in press). Cockpit/cabin communication: II.
Shall we tell the pilots? International Journal of Aviation Psychology

The are a good introduction the the problems of communication between the
cabin and flight deck.

You can find both these papers on the web at Rebecca's home page at
http://olias.arc.nasa.gov/personnel/people/rebecca_chute.html

Many Happy Landings

Daniel J. Sylvestre
Director Research & Development
Directeur recherche et développement
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