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About Neil Krey's CRM Developers Forum

Neil Krey's CRM Developers Forum provides a means to identify needs, coordinate processes, and facilitate development of CRM and HF resources and products. This forum is the successor to the Industry CRM Developers Group. This section documents some of their early activities.

You can also read the minutes of the meetings during which the Steering Committee established the Group.

Also included is the slide presentation from the Industry CRM Developers Group business meeting held in conjunction with the Ninth International Symposium on Aviation Psychology at Columbus, Ohio on 27 April 1997.

Mission Statement

To be a forum to identify needs, coordinate processes, and facilitate development of CRM and HF resources and products.

Goals

• Enhance link with research community by focusing on end-product needs.
• Enhance communication and coordination among industry developers, researchers and government support agencies.
• To provide information that will help industry developers to educate their senior managers on HF/CRM issues.
• Identifying the HF/CRM development and product needs and priorities of the aviation community.
• Identify best practices inside and outside aviation for use by the developers.
• Provide a forum for continuing education for industry developers.
• To provide a focal point for assembling combining industry development needs with the appropriate resources (industry, government, academic, research).

Expected Benefits

• Improved coordination with the research community
• Improved coordination and exchange between industry developers
• Reduced workload for industry developers through exchanges and access to industry products
• Improved access to HF/CRM expertise and resources
• Improved dissemination of HF/CRM information and resources through conferences, workshops, and on-line forums.
• A clear understanding of industry HF/CRM priorities from a periodic industry needs analysis.
• An improvement in the quality of industry training programs as well as other HF/CRM products and practices.

Practices/ Protocols

• Maintain a product development-orientation and a value-orientation in all of our efforts.
• Continually translate the emerging body of RM and HF science and literature into usable products for the aviation industry.
• To conduct all of our activities in a business-like manner to include minutes, voting for leadership, etc.
• Members will fulfill their commitments to the group and meet deadlines.
• Members will check their email regularly.
• Members will use email and the online forums as the primary means of industry group correspondence.
• Members will keep political interests and personal economic interests out of this development forum.
• Members will hold each other accountable for maintaining a product orientation and not a theoretical orientation.
• To continue to educate and equip ourselves through conferences and workshops to present and disseminate development products.
• Seek and recruit the top industry experts appropriate to the product development challenges.
• Continually refine the art and science of instructional systems design as it relates to HF/CRM.
• To encourage the use of structured training program development methodologies.
• Provide products that are not airline specific but can be easily adapted to specific cultures, organizations, and environments.
• Develop, maintain and continuously improve our communication and coordination channels within the groups and throughout the industry on RM/HF topics.
• Provide a focal point for assembling industry talent to address pressing RM and HF development challenges.
• Provide a focal point and forum for Academia and the Research Community to identify pressing HF/CRM concerns.
• Maintain a readily accessible resource center for HF/CRM materials.
• Provide a focal point and communication medium for CRM developer industry concerns (a top ten hit list).
• Work in concert with existing CRM development entities and organizations to collectively improve the quality and accessibility of industry CRM resources.
• Promote the availability of task force HF/CRM programs and resources.
• Continually solicit the contributions and perspectives of industry talent.
• Support the use of structured program development efforts that reflect sound training development science.

Potential End-Users of CRM Development Group Products

• Individual RM/Human Factors program developers (airline, military, general aviation, corporate) from various disciplines (maintenance, dispatch, ramp, ATC, etc.)
• The research community
• The academic community
• Civilian and Military flight schools
• All non flying personnel such as maintenance, dispatch, ramp, ATC, etc.
• General aviation pilots
• Corporate pilots
• The FAA

Industry HF/CRM Steering Committee Administration

Internal Customers for the Steering Committee

• Committee members
• Contributing CRM program developers
• Contributing academicians and researchers

Steering Committee

• A steering committee will be elected to guide development efforts. The steering committee will be comprised of no more than 7 people with no fewer than 5 being operational industry managers.
• A steering committee chairman will be elected annually through a ballot to all voting members
• Requisites for steering committee membership will include a current position where their job includes the active development or management of human factors and or resource management programs.
• Steering committee tasks will include: developing a project prioritization, approving the selection of core development teams, (I could use some ideas here....)
• Develop suggested approaches and protocols for product development

Development "Tiger Team" Administration

Core Development Groups

• Core development groups will be no larger than 8 core members.
• No fewer than four members will be active operational HF/CRM developers or managers.
• Core working groups will be charged with the authority and responsibility to assemble the required talent. Each group will designate a chairperson. This person will be the focal point for that group's development efforts.
• Working group members are expected to meet group commitments and to contribute regularly. If a member is not contributing, he or she will be asked to assume a "friend of the working group" status and a new group member will be selected.

Friends of the Core Development Group

• Development groups can have as many "Friends of the Development Group" as they desire. The friends of the group can participate in the development effort during open forums of the core group.
• As development progresses, development groups will have open forums where friends of the group will be invited to make contributions and comments.

Possible Product Examples

• Training courseware.
• Audit tools.
• Measurement tools.
• Analysis tools.
• Literature searches and bibliographies for certain CRM and HF topics.
• Special Purpose Operational Training (SPOT) scenarios with video tapes, briefing guides, and debriefing guides.
• Developers guides that highlight various training methods and examples.
• A compilation of metrics for human performance.
• Customized data searches and analysis for certain topics.
• General data search and analysis tools and methodologies.

Services Provided by the Industry CRM Developers Group

• Maintaining an ongoing list of prioritized user needs and putting voice to them (survey / data collection tools for developing and maintaining a list of industry development priorities).
• Provide a forum for highlighting the possibilities (technology applications, CDROM, virtual reality, etc.).
• Provide a forum for training industry developers who are just beginning their development efforts.
• Identify how NASA might support professional development workshops and conferences for industry developers.
• Identify the steps we would want to take to begin formalizing a development group.

Forums for Distributing the Products

• Bi-annual conference for highlighting development products
• Free access and distribution through the internet and other online services
• Email and U.S. mail requests for information and products